Política de reembolso
Return and Refund Policy
Thank you for shopping with us. If you are not completely satisfied with your purchase, we're here to help.
Returns
You have 14 days from the date you receive your order to notify us of your decision to return an item. After notifying us, items must be returned within 14 days. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, log in to your customer account at https://shopify.com/70538133617/account or contact us directly. Please do not send your purchase back to the manufacturer.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods such as food, flowers, or plants
- Personalized or custom-made items
- Sealed goods not suitable for return once opened for hygiene reasons
- Digital content once download has begun
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Shipping
You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee receipt of your returned item.
Refunds
Once we receive your returned item, we will inspect it and notify you. If approved, your refund will be processed within 14 days. Your refund will include the original purchase price plus the cost of standard outbound delivery. Upgraded or express shipping costs are not refunded. Refunds are issued to your original payment method. Depending on your card issuer, it may take additional time for the credit to appear.
Late or Missing Refunds
If you haven't received your refund, first check your bank account, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us through your customer account at https://shopify.com/70538133617/account.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us through your customer account at https://shopify.com/70538133617/account.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Contact Us
If you have any questions about our return and refund policy, please contact us through your customer account at https://shopify.com/70538133617/account.